Mattress Firm Wooster at 4375 Burbank Road Unit #80, Wooster, Ohio.

We had an excellent experience here. Cory was very helpful and patient with answering our questions and explaining the pros and cons of the different mattress options. Cory and his associate were like walking encyclopedias of mattress information. The store itself was very clean, well lit, and full of natural lighting. The play area for our 3 y.o. was also greatly appreciated. Service was also prompt. This said, it sometimes was a little hectic with the volume of phone calls they were getting. If possible, try to visit at a slow time for a few less interruptions. This said, I noticed Cory would jot down notes when people called in. This worked like a follow-up list for him. He also let the answering machine work for him, and during my visit, I noticed that he did a few quick call-backs.

In short, the staff there are "with-it", have their act together, follow-up promptly, and provide an excellent experience. We spent about $2,000 on our puchase, and when we left, we felt 100% satisfied with our selection in product and selection with the company.

On the topic of the company. I liked the follow-up e-mail. The short you-tube videos were extremely well-done, informative, helpful, and to-the-point. Even features like "delivery truck tracking" are things I didn't really expect when buying a mattress.

In closing, this was one of the best shopping experiences I've had in some time.